The website www.knitters.eu is an online commercial shop that sells products through the Internet (hereinafter called online store or website) that was created and is run by the company under the name of “MJK LTD” and the brand name THE LUNCHBAGS, Tax ID No. EL801169917, Public Finance Department of Moschato, which is based at Moschato, Attica, Greece, at Roumelis 5 Street, email: info@thelb.eu, contact telephone number of the online store: (+30) 216 8004889 (hereinafter called the COMPANY).

The primary objective of the COMPANY is to best serve and satisfy the customers that visit the website www.knitters.eu by creating and enhancing a climate of confidence.

GENERAL TERMS

The following terms and conditions shall apply to all uses of the online store that operates under the trade marks «Knitters get your needles ready» and «Do It Yourself by Knitters» at the website www.knitters.eu. Every user who enters the website and deals with or uses the online services (hereinafter referred to as “visitor” or/and “user” or “customer” depending on whether he/she just visits the site or enters the website to order specific products/services), is deemed to provide his/her consent and irrevocably accepts the terms described below, without any exceptions. If a user does not agree with these terms, then he/she shall bear the responsibility to refrain from visiting and using this website, as well as from any other transaction or use of its services.

The COMPANY reserves the right to freely amend or revise the terms and conditions of use and realization of transactions via the online store, whenever it is deemed necessary and is responsible to inform the consumers about any change through the pages of the present website.

All transactions carried out through this particular website are governed by the Greek and European legislation on E-commerce, as well as the Consumers’ Protection Law 2251/1994, regarding e-commerce.

The contracts made through this particular website shall be drawn up in Greek language.

Any dispute that may arise due to the use of this particular website falls within the exclusive jurisdiction of the courts of Athens, Greece.

The invalidity of any of the terms herein does not render the remaining terms invalid. Failure by the COMPANY to exercise its rights under these terms does not imply its waiver of such rights.

The COMPANY is not responsible for any violation of the present terms and conditions due to force majeure, such as extreme weather conditions, earthquakes, floods, fires, emergency situations etc.

Provided information and Products

The COMPANY is committed to the accuracy, truth and completeness of the information provided in the website, regarding the identity of the COMPANY as well as the transactions and services provided through the online store. The COMPANY, within the context of good faith, shall not be accountable for and bound by electronic data entries made by error/mistake, according to the lessons of common experience, and is entitled to proceed to the correction of such information at any time it shall perceive their existence.

Limitation of liability

The COMPANY, within the context of the transactions realized on its online store, shall be neither responsible nor liable for compensation payments for any loss or damage resulting from canceling, not fulfilling or delaying an order for any reason. The products’ presentation on www.knitters.eu invites the user of the website to express his/hers interest in making an order, while the online ordering of goods is the user’s proposal to draw a contract with the COMPANY, which is binding only when there is explicit acceptance on behalf of the COMPANY.

The COMPANY does not guarantee the availability of the products appearing on the online store, but, based on its data, it provides the customers information about the availability of the products; in case of any change of data, the Company shall inform the customers on time about the non-availability of the products, in which case the Company bears no further responsibility.

Τhe website provides the content (for example, information, names, photographs, illustrations), the products and the services available through the Internet “as is.” The colors of products displayed in the photos may slightly differ from the colors in reality, depending on the features of the user’s device or screen. In no case does the COMPANY bear any civil or criminal responsibility for any damage (beneficial, special or consequential, which indicatively, individually and/or jointly consists in loss of profits, data, earnings, compensation, etc.) a visitor to the online store or any third party may suffer due to reasons related to the operation or non-operation and/or the use of the website and/or due to inability of the website to provide services and/or products and/or information provided through the website and/or any prohibited interventions of third parties in products and/or services and/or information provided through the website.

Copyright

All of the content of the website www.knitters.eu, including images, photographs, graphics, texts, videos and all kinds of data are copyright and industrial property of the online store www.knitters.eu and the company under the name "VALIS SA" and the brand name THE LUNCHBAGS, Tax ID No. EL094531702, Public Finance Department of Moschato, which is based at Moschato, Attica, Greece, at Roumelis 5 Street, email: info@thelb.eu, contact telephone number of the online store: (+30) 216 8004889, and are protected in accordance with the respective provisions of the Greek and European Legislation. Any copying, alteration, corruption, adjustment, reproduction, distribution, transmission, sale, republication, data dissemination or any other use of this website’s content (in its entirety or piecemeal), in any manner or means, is permitted only with prior written consent of the COMPANY. The names, images, logos and distinctive characteristics that represent and describe the online store under the trade marks “Knitters get your needles ready” and “Do It Yourself by Knitters" or the products or services of the COMPANY or other parties, are proprietary marks of the COMPANY or the third parties respectively, and are protected by applicable trademark laws. Their display on the www.knitters.eu website should in no way be construed as a license or right to be used by third parties.

User’s Liability

The user/customer agrees and undertakes to use the services, information and data of the online store as provided by the law and within the frame of good faith and commercial practice.

He/she shall not make usage of the online store under the trade marks “Knitters get your needles ready” and “Do It Yourself by Knitters” for the following purposes:

1. dispatch, posting, sending via email or transmission in any other way of any content that is illegal for any reason, that causes illegal infringement and damage to the COMPANY or to any third parties or violates the confidentiality of information of any person,

2. dispatch, posting, sending via email or transmission in any other way of any content that infringes the accepted principles of morality, social values, the infancy of a person etc.,

3. dispatch, posting, sending via email or transmission in any other way of any content which the users are not entitled to transfer as provided by the law or by any relevant conventions in force (such as internal information, information relating to the property of the company or confidential information that has been acquired or disclosed as part of working relationships or which is protected by confidentiality agreements),

4. dispatch, posting, sending via email or transmission in any other way of any content that infringes any patent, trademark, commercial secret, intellectual property rights or other property rights of third parties,

5. dispatch, posting, sending via email or transmission in any other way of any content that contains software viruses or any other codes, files or programs that have been designed with the aim to cease, harm, destroy or equip the operation of any software or hardware,

6. deliberate or unintentional violation of the applicable law or of any relevant provisions,

7. harassment of third parties in any way,

8. collection or storage of personal data of other users.

Limited authorization

The website knitters.eu, under the terms and conditions set forth herein and in compliance with all applicable laws and regulations, grants the user a non-exclusive, non-transferable, personal and limited right of access, usage and presentation of the present website and of its contents and items. This authorization shall not constitute a transfer of title to the website and to its contents and shall be subject to the following restrictions: (1) all the annotations concerning intellectual and other property rights must be retained on all copies of the website and (2) the website and its contents shall not be modified in any way or be reproduced or displayed publicly or distribute or use the webpage and its components in any other way for any public or commercial purpose, except as otherwise permitted herein.

Links on the website www.knitters.eu

Any links that might be contained on the online store may lead to pages of the site or, in some cases, they may lead the user to pages of third providers of digital content. Such associated websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or of any link contained in an associated webpage or for any modifications or updates in such pages. The COMPANY is not responsible for any form of broadcasting via the Internet or for any transmission of any kind received from any website, linked or not linked.

PROTECTION OF PERSONAL DATA

Aiming to provide quality services, customers’ necessary information is collected in order to guarantee safe and efficient conduction of their transactions; regarding this policy, the COMPANY follows the terms herein and the regulations of the Law 2472/1997 about protection of personal data, as currently applicable. The COMPANY, within the context of the relevant legal framework, reserves the right to change the terms of protection of personal data after informing users/visitors of this online store and its relevant pages.

The users of the website www.knitters.eu reserve the right to fully access their personal data, as well as the right to request alteration or even deletion of their personal data, and it is always possible to express any objections concerning data processing and generally exercise all the rights enshrined in the articles 11 – 13 of the Law 2472/1997, as currently applicable.

Requested data

The visitors of our website are requested to provide their personal data only in the event that they want to place an order online, subscribe to our website and/or contact knitters.eu via email.

Use of Information

The website knitters.eu collects four kinds of information regarding the users: (1) information provided by the user during his/her subscription as a customer, (2) information provided by the user for the execution of his/hers order by knitters.eu, (3) information provided by the user for joining our contests and giveaways held from time to time, (4) information provided by the user when he/she uses other platforms to login to our website (applications, such as ios, android, Facebook, Google). During the filling of any ordering form in our website, you will be asked to provide your full name, your address and postal code of your area, your email, your phone number, probably your credit card or even your bank account data, payment method. Furthermore, you may be requested to provide additional information, such as information about orders shipment and delivery, billing data or details regarding requested offers.

The COMPANY keeps the above mentioned information for as long as you are a subscriber of the website www.knitters.eu or/and for such time as is necessary to complete its transactions; this information is kept for a maximum period of five years from its acquisition.

For what purposes

In accordance with the best interests of our customers, we keep the personal data of our online customers for three purposes.

1. CUSTOMERS – SUPPLIERS

• In order to support and complete the transactions between the customers and knitters.eu (for example, order confirmation, etc.).

• In order to process orders and dispatch products.

2. PROMOTION OF PRODUCTS AND SERVICES

• For advertising/sales promotion purposes (information about the COMPANY’s new products and services, special offers, newsletter, etc.).

• The COMPANY can contact the users by mail or email or by phone in order to promote new products or to inform them about special offers and promotions; however, this option should not be overused.

• In case the user no longer wishes to receive newsletters or he/she wishes to unsubscribe from the newsletter system, he/she can disable this particular service or inform the COMPANY in writing about his/hers request, using the contact form of the website www.knitters.eu.

3. STATISTICS, SCIENTIFIC RESEARCH AND MARKET RESEARCH

• Only to prepare statistics and reports about customers and their purchases on www.knitters.eu.

Knitters.eu uses the information you provide us during the electronic submission of the communication form in order to contact you for the following reasons: (i) delivery of the order at the indicated address, (ii) confirmation and identification of the customer’s data in any necessary case, (iii) promotion of new or alternative products offered by knitters.eu, (iv) special offers by knitters.eu, (v) contest prize delivery. You have the opportunity to choose whether you want to receive this type of information from knitters.eu or not by emailing your request to info@knitters.eu.

Under no circumstances will the COMPANY disclose, sell, exchange, grant, lease or provide in any other way the information you have entrusted to us to third parties (companies or individuals). The only exceptions to this obligation are the cases where the customer has been informed in advance and/or the customer has given his consent to process his/hers data when he/she provided this information and/or personal data disclosure is required by a law provision and/or is necessary in order to complete a customer order. In any case, the COMPANY keeps the customers data for as long as mentioned above.

In order to fulfill the company’s advertising purposes towards the customers of the online store www.knitters.eu, the COMPANY may assign the conduction of supporting services to a third party business. In case of such collaborations, the COMPANY demands from and binds the third party business to comply with the COMPANY’s confidentiality principles regarding personal data of customers/users.

The COMPANY bears no responsibility in case there is no proper and prompt fulfilment of any of its contractual or legal obligations due to invalid personal data registration on behalf of the user. In any case, the user must provide new information at the website www.knitters.eu, whenever there is any change of his personal data.

Security - Usage Conditions of Personal Data

The priority of knitters.eu online store is to secure all information and transactions of its users/customers; for that reason it takes all necessary measures to guarantee their security, protecting its members against fraud data with the data encryption method. The encryption method applies in all stages and all procedures concerning exchange and submission of personal data and information, as well as during credit card payment procedures. The encryption method ensures protection of credit card data, which is directly entered in the secure webpage of the collaborating bank, without being disclosed publicly.

Τhe website knitters.eu uses the SSL - Secure Site Certificate – protocol by Comodo which enables the encrypted exchange of users’ data and information and provides certified transaction security. This way the COMPANY encourages customers to complete their transactions safely, knowing that all the information they share is entered in a safe environment, which is verified by a reliable SSL Certificate Authority like Comodo.

The SSL - Secure Site Certificate - protocol is the international standard on the Internet for the certification of websites in order to be accessed by network users, as well as for encrypting information between network users and network servers. The technology of this particular SSL – SecureSiteCertificate – protocol is considered to be the most reliable one and the use of such a technology protects all user data and information during their transfer between a user and a server, as they are being encrypted and protected by a mechanism that automatically verifies whether the data have been changed during the transfer.

Users access – Correction, Change or Deletion of Information

Τhe website knitters.eu allows users to access, as well as to correct, change, add or delete data and information that have submitted to knitters.eu voluntarily. If you choose to delete any information, knitters.eu will act in a way that will immediately delete the information from its records. For user’s protection and security, knitters.eu will try to verify that the person making the changes is identified with the user. In order to access, change or delete your personal data, report problems related to the operation of the webpage or ask a question, you can contact knitters.eu through the website www.knitters.eu or via email at info@knitters.eu or by phone at (+30) 216 8004889. You can also change or correct your personal data through the registration page of your account on the knitters.eu website. Please, bear in mind that although we will do our best in order to protect your personal data, the protection of the password used for login to our website depends mainly on you.

Cookies

The website knitters.eu may use cookies in order to facilitate and perform its services via its website. Cookies are small files (text files), which are sent to and stored into the user’s computer, allowing websites such as www.knitters.com to operate smoothly and without technical abnormalities, to collect multiple choices of the user, to recognize frequent users, to facilitate their access to the website and collect data in order to optimize this website’s content. Cookies neither cause any damage to the users’ electronic computers nor to the files kept in these computers. We use cookies in order to provide you with information and to execute your orders. The cookies we use have various “life spans” and you should be able to track and browse them by using the settings of the internet browser you use. Only the company knitters.eu has access to the cookies of the website knitters.eu. Cookies placed by third parties can be accessed only by those third parties.

Using your internet browser settings (for example, Internet Explorer, Safari, Firefox or Chrome) you can set which cookies to accept and which to reject. You should be aware that Cookies are absolutely necessary for the proper and smooth function of the website www.knitters.eu .

Periodic Changes

In order to constantly expand, update and improve its website, and all the products and services regarding it, the company knitters.eu will be renewing the present policy. We recommend you read this procedure regularly, in order to be notified about any potential changes regarding the content of this privacy policy. This policy will be modified from time to time without further notice to the users.

Acceptance of Privacy Protection Procedures applied by knitters.eu

If you are using this website, you agree and consent to this Privacy Statement, as well as the terms and conditions of use of the website, which are announced through it.

PURCHASE OF PRODUCTS

Purchase process

Our goal is to provide you with excellent services by ensuring a simple, fast, secure and pleasant transaction process: Navigate around the website www.knitters.eu, explore our wide product selection, choose the items you are interested in and you wish to purchase. Add these items into your “CART” by clicking on the button ADD TO CART, which remains the same for any purchase you wish to make through the website www.knitters.eu . This is how you create your order. Then, click the button CHECKOUT, fill in the necessary information, choose a payment method and preferable delivery method and follow the steps of the simple payment process to place your order.

Upon completion of the order, you will receive an email from us confirming the placement and acceptance of your order. Then, we will check your order and availability of our products and will send you a second email, which will confirm all the information regarding your order and its delivery. This way, the contract between us is completed and its content is finalized.

Product availability

In case any of the products you ordered is not available, we will contact you via email shortly after the placement of your order to inform you about the estimated delivery time of this item. In this case, if you decide that this period is not acceptable, you have the right to replace it with another product that can meet your expectations. Otherwise, you can cancel this particular item from you order. If you don’t have any other requests, all the other items of your order will be delivered to you as agreed.

Order cancellation

If, for any reason, you wish to cancel your order after it’s been completed and accepted by knitters.eu but prior its shipment to you, you should contact knitters.eu via email at info@knitters.eu or by phone at (+30) 216 8004889.

WAYS OF PAYMENT

Payment Methods

S/N Required transaction time Additional costs Cost Refund

1 Credit or debit card via VivaPayments Instantly No

2 Paypal Instantly No

3 Bank account deposit Directly after the deposit confirmation date. Your bank may charge you for this transaction.

Payment terms

• At knitters.eu all orders are processed and shipped the same day, if ordered before 15:00 (GMT +3 Athens Local Time). Orders placed after 15:00 are processed the next business day. (Weekends are not considered as business days).

• Note that in case you did not receive the order confirmation email (also check your spam folder) nor the second email that finalizes the contract between us, please contact us as it is possible that your order placement failed.

• If we face any problems during processing your order, for example, in case there is lack of product availability due to the manufacturer or if the chosen items are not readily available in our store, then we shall contact you in order to find the best possible way to serve you; your order will be dispatched exactly the date we collect your items.

1. Payment with the use of credit or debit card via Viva Payments (VISA, VISA ELECTRON, MASTERCARD, MAESTRO, AMERICAN EXPRESS)

 In case you own a credit/debit card (VISA, VISA ELECTRON, Master Card, Maestro, American Express) it is safe to use it through our ordering form.

Your credit card will be charged only after checking and verifying its data and validity. All transactions conducted in our online store with the use of credit cards are carried out through Bank platforms and they are protected by online security systems, which guarantee a secure transaction environment.

Credit Card Payment Method is covered by the latest security specifications. The accuracy and security of your transactions is guaranteed thanks to the use of SSL protocol by Comodo.

2. Payment with the use of Paypal.

 You can choose to pay your order via Paypal. This particular payment method involves completing your transaction through the secure PayPal platform, following the instruction provided in this specific website.

3. Bank account deposit

Pricing Policy

Quoted prices of goods are final (including VAT), they are set by knitters.eu and are competitive prices for similar merchandise from the relevant market in the territory of Greece and European Union. The website www.knitters.eu reserves the right to change prices without prior notice to the customers. In any case, the customer will pay upon his/hers order delivery the price that was displayed on www.knitters.eu when he finalized his order.

Price list

SHIPPING METHODS – PRODUCT DELIVERY

S/N Shipping Method Traceable Parcel Destination Κόστος Delivery time

Shipping

1 Courier Speedex Yes Cyprus, Romania, Bulgaria 10,00€ 4 to 5 Days

2 Hellenic Post Yes Rest EU (Austria, Belgium, France, Germany, Denmark, Estonia, UK, Ireland, Spain, Italy, Croatia, Latvia, Lithuania, Malta, Holland, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland, Luxembourg, Switzerland, Iceland, Norway). 10,00€ 6 to 7 Days

*These prices include VAT and apply for orders weighting NOT over 2kgr.

Delivery Terms

1. At knitters.eu all orders are processed and shipped the same day if ordered before 15:00 (GMT +3 Athens Local Time). Orders placed after 15:00 are processed the next business day. (Weekends are not considered as business days).

2. Note that in case you did not receive the order confirmation email (also check your spam folder) nor the second email that finalizes the contract between us, please contact us as it is possible that your order placement failed.

3. If we face any problems during processing your order, for example, in case there is lack of product availability due to the manufacturer or if the chosen items are not readily available in our store, then we shall contact you in order to find the best possible way to serve you; your order will be dispatched exactly the date we collect your items.

4. In case the weight of your order exceeds the 2kgr our platform will calculate the additional cost, there is a case which we will contact you before we dispatch your order to discuss the delivery cost and choose the best possible delivery option. In such an event we will dispatch the products only after we receive your written confirmation that you agree with the final cost of your order.

5. Order deliveries are made daily, except on weekends, official holidays and general strikes, while all deliveries are made during the working hours of our collaborating courier companies.

6. Once we receive your order form – and provided that all ordered products are available – your order will be shipped within three (3) business days for the prefecture of Attica.

7. We offer our customers the ability to monitor the order status through the link of our collaborating courier company, which will be included in the order verification email sent by www.knitters.eu to the customer.

For the protection of its owner, in case the purchase has been made with a credit card, product delivery is accepted only by the buyer who needs to receive the order himself by showing his identification card or his passport and his credit card. Otherwise, order delivery can be accepted by a third person only if the buyer has authorized him/her in writing and this person should also show his/hers identification card or passport upon order delivery.

1. Delivery by SPEEDEX Courier

The delivery of the products takes place morning business hours depending the Country of destination.

Delivery of orders is carried out within 4 to 5 business days.

If there is need to receive your order sooner than described in the above mentioned time frames you can contact us and let us see what we can do to change the terms of your order delivery in order to receive it as soon as possible. We will do our best to satisfy you.

2. Delivery by Hellenic Post

The delivery of the products takes place morning business hours depending the Country of destination.

Delivery of orders is carried out within 6 to 7 business days.

If there is need to receive your order sooner than described in the above mentioned time frames you can contact us and let us see what we can do to change the terms of your order delivery in order to receive it as soon as possible. We will do our best to satisfy you.

RETURN POLICY

The primary aim of knitters.eu is to ensure that our customers are fully content with their cooperation with us, and this is why we have adopted an extremely flexible return policy.

The COMPANY, by supporting E-Commerce aims and thanks to the detailed descriptions and accurate images of the products displayed on its e-shop, manages to provide you the privilege of direct contact with the products available on the screen of your computer in a manner which is quick and simple at the same time.

You have the right to return your order at knitters.eu within 14 days from their delivery. More specifically, you may either request a product replacement with a new item, or withdraw from the purchase contract.

In case you decide to return a product you purchased from knitters.eu, the terms and conditions for return of defective or not products are as follows.

Right for product replacement

• You must contact us, by phone or via email, to inform us about your wish to replace the product and we will dispatch the new item within a reasonable timeframe. To receive the new item you must firstly deliver the one to be replaced to a courier company of your choice, in order to get it back in our company and check it for any wear or damages. After checking the product and confirming that there are no damages or wear whatsoever, we will send the new item within a reasonable timeframe. We do not cover any returning fees.

• If you choose to exercise your right to request a product replacement you should know that you are not entitled to compensation. In case of price difference between the product to be replaced and the new item, this difference will be covered by store credit.

Terms of product replacements

In case you choose to replace a product, you must comply with the following terms:

1. Returns of products to be replaced are accepted within a time frame of fourteen (14) days from delivery of products to you or to third parties indicated by you or even to other courier companies apart from those offered in our website.

2. The product should be returned with all its accompanying documents, such as, retail sales receipt, shipping documents, etc.

3. It is not possible to return or replace the following:

• Custom made products,

• Products included by the customer in an order that is not over 50€.

• Products ordered by a company (legal entity) or by an individual customer, as part of his/hers business activity,

• Products, which have been unsealed after their delivery, and are not suitable for return, for health protection or sanitation reasons.

4. The customer must return the product exactly in the condition he/she received it, with all its components, accompanying documents and its packaging in perfect condition.

The return of the product is being accepted only if the customer has already paid any amount for sending the product to him/her and the shipping costs for returning the item.

Products that are not in their original condition cannot be returned, under no circumstances.

This means that products must:

• Not be washed.

• Not be out of its packaging.

• Not be “customized”.

5. If the product was purchased during a special offer or with the use of a discount coupon, then its price is equal to the amount of money that the customer payed to purchase it.

Please note that the return cost – in case the product is defective or because of errors caused by our company – will be covered by the COMPANY, provided that the whole process is carried out by our Company Courier Partners, as proposed on our website. In any other case, return & shipping fees will be covered by the customer.

Return process.

• Contact us via email or by phone.

• Pack the product in such a way to ensure its protection during shipment.

• Deliver the parcel to the shipping – courier Company of your choice

• Ship the Parcel under the following shipping details

Company name :

MJK LTD

Roumelis 5, Moschato 183 45

EL801169917 e: info@thelb.eu p: +30 216 800 4889

• Once we receive the parcel we check the product for any wear or damage.

• We authorize to ship the new parcel to you or refund depending your request.

Returns of Products due to delivery error

In all the cases whereby other than the sold products are delivered, either by type or by quantity or a characteristic is missing, that has been previously agreed upon in writing with the COMPANY, the customer can return the products for testing and confirmation of the error. In such case the cost of return of the products to the COMPANY, as well as the cost of return to the customer will be covered by the COMPANY, provided that the proposed by the company method of return is followed.

Returns of Defective Products

In the event that the product bears a manufacturing defect, the following shall apply:

• The return of the product to be replaced should take place within the time frame indicated by law and should be followed by all the documents accompanying the product (e.g. shipping documents, retail sales receipt, etc.) and its complete packaging.

• In case of returning a product by courier, the cost concerning return of products to the COMPANY will be covered by the customer, while the COMPANY will cover the cost for shipping the replacement or repaired product.

• After the return of products, the company checks the defect reported by the customer and then there is communication with the customer to inform him/her about the test results.

• Provided the defect is detected, the COMPANY will decide whether to repair or replace the product or, in any other case, will cancel the transaction, if the replacement in due time is not possible and the COMPANY cannot find an alternate product of equivalent or better characteristics or the corresponding value for its replacement. In case of transaction cancellation and for as long as capital controls apply, refund to the customer shall be made via bank deposits, according to the bank account data provided by the customer. As soon as the capital controls are lifted, refunds will be carried out with the same method that the customer chose to make the initial payment to the COMPANY and according to the following terms:

In the case of billing via credit card the COMPANY shall be obliged to inform the Bank to cancel the transaction and the bank will take any possible measure as provided by the contract concluded with the customer, without any further liability on behalf of the COMPANY. The COMPANY after such a notification shall not assume any liability for the time and manner of execution of the reversal, regulated by the abovementioned contract. If paying by bank transfer, the refund will be done respectively by bank transfer to the same customer account.

• In case the products are returned damaged or incomplete, the online store knitters.eu has the right to request compensation by the customer, the amount of which will be determined by the condition of the products and to unilaterally and unconditionally proceed with the settlement in part or in full of its claim against the customer.

Returns of non-defective products - Customer’s Right of Unjustified Withdrawal

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days starting from delivery of products to him/her or to third parties indicated by the customer. The withdrawal is subject to the following conditions:

• This withdrawal is unjustified and at no charge. The customer - even if he/she has already received the item - must return it exactly in the condition he/she received it, with all its components, forms included and its packaging in perfect condition. The return of the product is being accepted only if the customer has already paid any amount regarding the shipping costs for returning the item.

• The declaration of withdrawal shall be submitted only in writing or/and electronically and the COMPANY is obliged to send a confirmation of accepting the withdrawal statement as soon as it receives it. (download here an example of the withdrawal document)

• Following the withdrawal statement and after checking the goods for any damages, the COMPANY is required to refund the price received within 14 days of receipt of goods.

• Shipping cost shall not be reimbursed.

• Fees applied to the COMPANY depending the chosen payment method by the customer shall not be reimbursed.

• Due to capital controls, and for as long as these restraining orders apply, refund to the customer shall be made via bank deposits, according to the bank account data provided by the customer in his withdrawal declaration.

• The customer is liable to compensate the COMPANY if he made use other than that is necessary to establish the nature, characteristics and operation of the goods until submitting the withdrawal declaration. The confirmation of the nature, characteristics and operation of the goods should be based on the information provided on the packaging of each product, and additional information provided by the COMPANY, without opening the product packaging and operating/using the good. The COMPANY is willing to provide any further information to the customer regarding the nature and operation of products by giving any additional information material, electronically or otherwise. In case of an open package or operation/use of the product its value automatically decreases as it is characterized as “used” and the customer has to compensate the COMPANY for the reduction of its value. Reduction of the value of the package due to its opening and classification of the product as a “second-hand” good is examined individually and is determined by the COMPANY; usually it is found to be around 20% -30%. The COMPANY reserves the right to agree with the customer on its compensation even with a mutual offsetting.

• In case the products are returned damaged or incomplete, the E-shop has every right to ask for a refund from the customer, which will be specified by the condition of the products, and can unilaterally, totally or partially, offset this claim against the customer.

Withdrawal Exceptions

The user does not have the right to withdraw his/her order in the following cases:

• The ordered items are custom made,

• The total amount of the order is not over 50€.

• The order was placed by a company (legal entity) or by an individual customer, as part of his/hers business activity,

• Products, which have been unsealed after their delivery, and are not suitable for return, for health protection or sanitation reasons.

Order cancellation

It is possible to cancel an order only if our COMPANY has not dispatched it yet.

SOCIAL MEDIA

The pages of the e-shop knitters.eu give the visitor the opportunity to use social networking tools that either refer to external pages related to the COMPANY or display relevant information to the profile of each user in the respective social networking means that he/she chooses to use. The use of any link related to the social networking plugins is subject to the terms of use of each network.

CONTACT

In case you wish to contact the COMPANY’s customer support department to address any question, request further details or for any other issue regarding the website www.knitters.eu, or the product return/exchange policy or you wish to leave a comment or register a complaint about your order, please contact us and we will try to serve you in the best possible way.

If you don’t hear from us shortly after sending you request (within 24 hours – apart from Weekends), or you believe that your issue should be dealt immediately, you can contact us by phone at (+30) 216 8004889 (every day from 10:00 to 16:00, apart from Weekends and holidays), or via email at info@knitters.eu.